Terms of service

Last updated: 11 February 2026

Welcome to Paws Paleis. By accessing or using our website (pawspaleis.co.za) and purchasing products from us, you agree to the following Terms of Service. Please read them carefully before using our website.

1. Overview

These Terms of Service apply to all users of the site, including browsers, customers, merchants, and contributors of content.
By visiting our site or purchasing something from us, you engage in our “Service” and agree to these Terms.

If you do not agree with any part of these Terms, you may not access or use our website.

2. Online Store Terms

By using our site, you confirm that:

  • You are at least 18 years old.

  • You will not use our products for any illegal or unauthorized purpose.

  • You will not violate any laws in your jurisdiction when using our Service.

3. General Conditions

We reserve the right to refuse service to anyone at any time for any reason.
Your content (excluding credit card information) may be transferred unencrypted to operate our website.

You agree not to:

  • Copy, duplicate, sell, or exploit any part of the Service without permission.

  • Use our site in any malicious or harmful way.

4. Accuracy of Information

We aim to provide accurate product descriptions, pricing, and stock levels. However, we do not guarantee that all information is completely error-free.

Prices and product details may change without notice.

5. Products & Services

  • Some products may be available exclusively online.

  • We may limit quantities of any products sold.

  • We reserve the right to discontinue any product at any time.

We make every effort to display product colors and images as accurately as possible.

6. Billing & Account Information

We may refuse or cancel orders at our discretion. This includes situations where:

  • Billing information is incorrect

  • Fraud is suspected

  • An item is out of stock

You agree to provide accurate and up-to-date information when placing an order.

7. Shipping & Delivery

Delivery times shown on our website are estimates.
We are not responsible for delays caused by couriers, incorrect delivery addresses, or events outside our control.

More details can be found in our Shipping Policy.

8. Returns & Refunds

Our Returns and Refund policy governs all refunds, replacements, and return requests.

Products that are damaged due to customer misuse or not returned in original condition may not qualify for a refund.

Please see our Return & Refund Policy for full details.

9. Optional Tools & Third-Party Services

We may provide access to third-party tools or links.
We are not responsible for:

  • Content from third-party websites

  • Actions or services provided by third parties

  • Damages or issues caused by third-party platforms

Use these services at your own risk.

10. Personal Information

Your submission of personal data through the store is governed by our Privacy Policy.

11. Errors, Inaccuracies, and Omissions

Occasionally, information on our site may contain typographical errors or omissions.

We reserve the right to:

  • Correct errors

  • Update information

  • Change or cancel orders affected by errors

Without prior notice.

12. Prohibited Uses

You may NOT use our site for the following:

  • Fraudulent or illegal activities

  • Harvesting personal info

  • Uploading harmful viruses

  • Spamming or phishing

  • Violating intellectual property rights

Any misuse may result in termination of your access.

13. Disclaimer of Warranties

We do not guarantee that:

  • The service will be uninterrupted

  • The site will be error-free

  • Products will meet your expectations

Use our website and products at your own risk.

14. Limitation of Liability

Paws Paleis, its employees, and affiliates are not liable for:

  • Losses resulting from the use of our products

  • Delayed deliveries

  • Misuse of items

  • Website downtime

  • Errors or inaccuracies

Our liability is limited to the maximum extent permitted by South African law.

15. Indemnification

You agree to indemnify Paws Paleis from any claims arising from your use of the site or your violation of these Terms.

16. Changes to Terms

We may update these Terms at any time.
The most updated version will always be available on this page.

Continued use of the website means you accept any changes made.

17. Contact Information

If you have any questions regarding our Terms of Service, please contact us:

📧 paws palace email (provide the one you prefer)
If you'd like, I can insert the correct customer service email for Paws Palace.